Payments
We accept all major credit and debit cards (Mastercard, Visa, Discover, American Express, etc.), and all online payments are processed through Payjunction - a secure online credit card processing system.
Returns and Refund Policy
You may cancel your order at any time prior to dispatch by emailing orders@RadianceRx.com, and we will re-credit your card within 30 days of your order.
Should the items be already dispatched (we normally dispatch within 2days of your order), please email orders@RadianceRx.com of your dissatisfaction as soon as possible and at most within 7 days of your order. Please return the item within 14 days for a full refund of the cost of the item. Any refund will be made within 30 days of our receipt of the returned goods and will be refunded to the card in question. If an order was shipped using a free or reduced cost delivery offer, the net cost to us of the delivery will be deducted from the refunded amount.
Due to the nature of the goods, all items MUST be returned unused, in the condition to which they were received and in their original packaging. The customer is responsible for postage for any returned items. We strongly recommend that the customer obtain proof of postage for any returned item.
RadianceRx.com accepts no responsibility for any injury arising from the use of any supplied products, especially arising from faulty or defective goods, or for any improper or inappropriate use of any product, or from allergies or adverse reactions. Any defective product should in the first instance be reported to us and in return we will, on your behalf pursue a replacement from the manufacturer. If we feel it appropriate, RadianceRx.com will replace the item, at our discretion, whilst a replacement is being obtained from the manufacturer.
All purchases are made in acceptance of our terms and conditions.
RadianceRx.com cannot be held responsible for any delays, such as postal strikes, which are wholly outside our control.
We describe the goods to the best of our ability, we in no way set out to mislead the customer.
Specifications, colours, legal restrictions, prices and availability are subject to change at any time without notice. It may be necessary to substitute an item with a product of equal or better value that varies from our catalogue description.
All goods sold are new and unused.
